Service Levels
Requests for support will be provided based on the chart. Service of systems must meet the type requirements of one of the three management scopes : Fully, Self, or Offline.
| Type/Scope |
Fully | Self | Offline |
|---|---|---|---|
| OS |
IT selected |
Supported OS's only |
Any OS |
| Software |
Supported by approved list |
Any | Any |
| Hardware |
Supported by approved list & under warranty |
Any |
Any |
| AV/PII |
Mandatory | Mandatory | Recommended |
| Admin |
no admin access, only IT has admin |
IT and owner can have administrative access |
owner administrates only (and optionally IT upon request) |
| Wired Network Access |
Yes |
Yes |
No |
| Maintenance |
IT does maintenance |
Owner |
Owner |
Fully Managed systems take priority over Self managed or Offline systems.
If you choose the Self manage option, you must have an assigned administrator from your group and it is that administrator and owners responsibility to comply with University, ECOS and departmental computer, security & networking policies, including re-mediation and in the event of a compromise and the University required steps in the event of Privacy Information exposure.
Self administered and managed systems must be kept current on all system patches, updates, and addressing all security incidents and Privacy Information remediation is a requirement of network and internet access.
Support for service: only requests for Penn State purchased equipment. Personally purchased equipment including desktops, laptops and smart phones is not supported by policy.
